Frequently Asked Questions
Everything you need to know about your Pie Matrix experience.
What is the standard shipping timeframe for electronic components?
We typically process orders within 24 hours. Standard shipping takes 3-5 business days, while expedited options are available at checkout for urgent project needs.
Do you provide technical support for the devices you sell?
Yes, our team of experts provides basic technical guidance and documentation for all Pie Matrix products. For complex integrations, please refer to the manufacturer data sheets provided on the product pages.
What is your return policy for defective items?
We offer a 30-day return policy for all electronics. If a component is DOA (Dead on Arrival) or malfunctions under normal use, we will provide a full refund or a free replacement.
Are your products covered by a warranty?
All Pie Matrix hardware comes with a 1-year limited warranty covering manufacturing defects. This does not cover damage caused by improper voltage application or physical modification.
Do you offer bulk discounts for commercial clients?
Absolutely. For wholesale inquiries or volume orders exceeding 50 units, please contact our B2B sales department to receive a custom quote.
How can I track my order status?
Once your order is dispatched, you will receive an automated email containing a tracking number and a link to our carrier's real-time monitoring portal.